Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 653 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  653 reviews

TripAdvisor Rating  4.5/5  833 reviews

Certificate of excellence 2023

Good value for money

Customer review rating 3.5/5

Germent Solo - Confirmed reviews ALL

hotel feels a bit dated and can do with modernisation. Food is good, beds are good but it generally feels a bit old and in need of maintenance

Dear Mr. Garments, Warm greetings from Mercure Jakarta Simatupang.. Thank you for taking the time to make a review on our hotel review platform. We appreciate your feedback regarding the building which needs to be made more modern. Kindly to inform you that basically we have started the renovation phase starting from the 3rd floor by changing rooms into meeting rooms and will continue in other parts such as the restaurant and swimming pool to upgrade facilities for hotel guests. We have also replaced the room TVs with new smart TVs which are already running in 75% of the total rooms in this hotel. We are happy to read that the food we served met your expectations during your stay. We will try to provide the best service for all guests to meet their expectations during their visit to our hotel. We always look forward to welcoming you to our hotel on your next planned visit. Thank you and best regards. Hieronimus Supadma Front Office Manager

Thank you for great service and good food

Customer review rating 5.0/5

Aldi's Solo - Confirmed reviews ALL

I got good room, very clean room on high floor. Very clean and great big size Smart TV inside and can be operate for YouTube . Overall service were good enough. Buffet breakfast and dinner so delicious. Recommended for business traveller with Accor membership. Very easy to get outside food at Poin Square mall.

Dear Aldi's, We are very grateful for your review regarding your visit to Mercure Jakarta Simatupang. It is very pleasing for us to receive positive feedback. We are confident that this feedback will be motivating for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Heru Wibowo General Manager

Customer review rating 4.5/5

Zak Business - Confirmed reviews ALL

Always pleasant stay at the Mercure

Yang terhormat Mr. Zak , Salam hormat dari Mercure Jakarta Simatupang... Terima kasih telah memilih hotel kami saat berkunjung ke Jakarta . Kami mengucapkan terima kasih atas skor terbaik yang telah diposting pada halaman hotel platform di hotel kami. Semua review terbaik pasti akan membuat semua staff di hotel kami bersemangat meberikan pelayanan terbaik. Semoga hotel kami menjadi pilihan utama saat Bapak kembali datang berkunjung ke Jakarta. Terima kasih atas perhatian dan salam sehat selalu. Hormat kami, Heru Wibowo Manajer Umum

Lacking in many aspects and not planning to return for future stay

Customer review rating 1.5/5

Noviabella L. Business - Confirmed reviews ALL

1. Hygiene is lacking A. I found blood-stained pillow on my bed (pillow case is clean but inside pillow is not) B. Dirty utensils not cleared since day 2 till i checked out C. Laundry is returned still dirty (not sure if really washed or not as 2nd time returned is clean) 2. Wifi not working even after escalation many times I am unable to work inside hotel room or even surf the internet leisurely 3. Staff communication is lacking During my breakfast, i had provided my room number when i walked in but still was asked if i wanted to pay (when i am trying to get my first bite on the table) although i had confirmed with receptionist during my check in that my card is OPEN meaning it can just be charged to the room. 4. Grabfood not delivered to lobby and need to collected from security post

Dear L. Noviabella Mrs, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback about room condition and everything are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agus Saptiawan Operation Manager

Nice Stay

Customer review rating 4.5/5

Mas A. Solo - Confirmed reviews ALL

Overall having good and comfortable stay in Mercure with all the accommodation including great breakfast.

Yang terhormat Mas A., Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas waktu yang diberikan untuk memberikan ulasan pada halaman Google platform hotel kami dengan sangat baik. Kami sangat senang mendengar bahwa Anda menikmati masa tinggal dan menu sarapan buffet yang berkualitas di restoran Graffiti Mercure Jakarta Simatupang! Kami berusaha untuk memberikan pengalaman keramahan terbaik mulai dari kamar yang bersih dan nyaman, staf yang ramah, dan makanan yang lezat. Kami ingin semua tamu kami mendapatkan pengalaman yang tak terlupakan. Kami berharap dapat menyambut Anda kembali segera. Salam hangat, Heru Wibowo Manajer Umum

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Other web-users rate our hotel

  • 165 reviews 8.7/10 Location
  • 499 reviews 7/10 Room
  • 581 reviews 8.9/10 Service
  • 23 reviews 8.4/10 WiFi
  • 252 reviews 6.5/10 Cleanliness
  • 159 reviews 7.4/10 Breakfast
  • 125 reviews 4.9/10 Comfort
  • 28 reviews 3.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.