Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 651 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  651 reviews

TripAdvisor Rating  4.5/5  832 reviews

Certificate of excellence 2023

Lacking in many aspects and not planning to return for future stay

Customer review rating 1.5/5

Noviabella L. Business - Confirmed reviews ALL

1. Hygiene is lacking A. I found blood-stained pillow on my bed (pillow case is clean but inside pillow is not) B. Dirty utensils not cleared since day 2 till i checked out C. Laundry is returned still dirty (not sure if really washed or not as 2nd time returned is clean) 2. Wifi not working even after escalation many times I am unable to work inside hotel room or even surf the internet leisurely 3. Staff communication is lacking During my breakfast, i had provided my room number when i walked in but still was asked if i wanted to pay (when i am trying to get my first bite on the table) although i had confirmed with receptionist during my check in that my card is OPEN meaning it can just be charged to the room. 4. Grabfood not delivered to lobby and need to collected from security post

Nice Stay

Customer review rating 4.5/5

Mas A. Solo - Confirmed reviews ALL

Overall having good and comfortable stay in Mercure with all the accommodation including great breakfast.

Yang terhormat Mas A., Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas waktu yang diberikan untuk memberikan ulasan pada halaman Google platform hotel kami dengan sangat baik. Kami sangat senang mendengar bahwa Anda menikmati masa tinggal dan menu sarapan buffet yang berkualitas di restoran Graffiti Mercure Jakarta Simatupang! Kami berusaha untuk memberikan pengalaman keramahan terbaik mulai dari kamar yang bersih dan nyaman, staf yang ramah, dan makanan yang lezat. Kami ingin semua tamu kami mendapatkan pengalaman yang tak terlupakan. Kami berharap dapat menyambut Anda kembali segera. Salam hangat, Heru Wibowo Manajer Umum

Good Experience

Customer review rating 4.5/5

Eddie Families - Confirmed reviews ALL

I had stayed in this hotel several times and always satisfied with its service. I booked standard and got previlege room. Thanks to Ms. Putri, she is very kind and help a lot. Room is spacious and clean. Breakfast also good and many varieties of dishes. I enjoy my stay. Good job.

Dear Eddie D., Warmest greetings from Mercure Jakarta Simatupang ... Thank you for choosing our hotel while you stay in Jakarta Thank you for your time to provide a positive review regarding your experience staying on our hotel platform. We happy to hear that well hotel location and all great breakfast buffet taste at Graffiti restaurant also the services have been met your expectations during your stay at Mercure Jakarta Simatupang . Your satisfaction is our top priority and valuable feedback empowers us to continually raise our standards and improve the overall guest experience. Thank you and have a great day. Best regards, Heru Wibowo General Manager

very disappointed with this hotel

Customer review rating 3.0/5

Tricilia Couples - Confirmed reviews ALL

The hotel location is very strategic, close to the MRT station, but cleanliness and service seriously need to be improved. The compliment section such as tea and sugar is very dusty as if it had never been replaced or cleaned. 4 star hotel but only given 2 bottles of 380ml mineral water/day. And the worst thing was that my room was opened by housekeeping at 5 am for a very ridiculous and unreasonable reason

Dear Mrs. Tricilia, Warmest greetings from Mercure Jakarta Simatupang ... Thank you for choosing our hotel while you stay in Jakarta . Thank you for your time to provide a positive review regarding your experience staying on our hotel platform. We happy to hear that hotel location strategic to assist all the guests activity. Your satisfaction is our top priority, and we will follow up regarding room cleanliness and service from Housekeeping that should be better and follow correct SOP. Your valuable feedback empowers us to continually raise our standards and improve the overall guest experience. Thank you and have a great day. Best regards, Agus Saptiawan Operation Manager

Good Location, near to all businesses

Customer review rating 4.5/5

Mahineyy Solo - Confirmed reviews ALL

Comfortable rooms . Friendly and always very helpful staff The Pool area needs a renovation

Dear Mahineyy , Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel as the hotel of choice for your recent stay and I appreciate your feedback on the hotel. It is such a pleasure to be your preferred hotel in Jakarta! We are very humbled by your compliments on our facilities and service. I will share this to all the team members who made your stay comfortable as I am sure this will be a motivation for improvement and to provide you with an even better stay in the future. We look forward to welcoming you back to Mercure Jakarta Simatupang. Best Regards, Heru Wibowo General Manager

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Other web-users rate our hotel

  • 167 reviews 8.8/10 Location
  • 498 reviews 7.1/10 Room
  • 582 reviews 8.9/10 Service
  • 24 reviews 8.7/10 WiFi
  • 251 reviews 6.6/10 Cleanliness
  • 160 reviews 7.6/10 Breakfast
  • 126 reviews 4.9/10 Comfort
  • 42 reviews 6.5/10 Value

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