Questions and Answers
To see the answers, simply click on the questions below.
Are there any laundry / self-laundry facilities in the hotel?
Laundry facilities and services are available at Mercure Jakarta Simatupang Hotel.
Mercure Jakarta Simatupang Hotel offers in-house guests laundry services and pick up anytime from your room and return within 24 hours.
Is it safe to leave personal belongings in the hotel room?
Yes, we have a safety deposit box in every room to make sure your personal belongings is safe
Are there smoking floors available?
There are five smoking floors available in the hotel, located on the 5th, 6th, 7th, 8th and 15th floor
Do we have a minibar in the room?
In-room minibars are available in all of our guest rooms.
Do you have a car park?
We have an outdoor and indoor parking lot available for 80 vehicles.
Do you have a pool?
Mercure Jakarta Simatupang have an open air swimming pool in the rooftop. Located in the 19th floor.Other facilities located on this floor include a gym with air-conditioning, sky lounge S.L.A.M, and a meeting room.
What is your check-in and check-out time?
Mercure Jakarta Simatupang Hotel's check-in time is 14:00 and check-out time is 12:00.
What can I do if I left an important item behind after my stay?
A "Lost & Found" section has been created to assist you during and/or after your stay. We will try our very best to find your valuable item.
How do I get to the public transportation station?
Lebak Bulus bus station it's only 0.3 KM away. It is approximately a 5 minute walk. There are many public transportations option including public buses and transjakarta.
Nearest supermarket or shopping centre?
Poinsquare and Carrefour only 0.1 KM away. For entertainment and shopping centre there is Pondok Indah Mall only 2 KM away.
What are the internet access prices?
We are offering complimentary WiFi access at all public area and rooms
Is there a kitchen / microwave in the rooms?
Kitchen and microwave are available in One Bedroom Suite, which also include refrigerator and espresso machine
Is there any massage facilities in the hotel?
We have room massage service handled by professional masseuse
I am a regular guest at any Mercure and other Accor properties, which rewards program should I sign up for?
Exploring and choosing the right rewards program that suits your travel style is essential! Accor offers 2 different rewards programs that suits individual’s needs including Le Club Accorhotels (FREE membership) and Accor Advantage Plus.
Le Club Accorhotels is the new Accor hotel loyalty program that offers you advantages and rewards at more than 2000 hotels worldwide by earning points when you stay.
Accor Advantage Plus offers you unlimited fantastic discounts on both accommodation and dining at over 200 participating hotels and resorts across the Asia Pacific region ($297 per year).
Is Mercure Jakarta Simatupang a disabled friendly hotel?
We have 2 disabled room in 3rd and 4th floor
Where are the best areas for dining or recommended restaurants?
We are recommend to try our Graffiti restaurant located in the ground floor. . Graffiti is open for lunch and dinner, inviting guests to enjoy a la carte international classics and Indonesian favourites while enjoying the restaurant’s hip atmosphere
Where can I store my luggage?
After checking in with our reception, our Hotel's concierge team will store your luggage for you until your room is available and have the luggage sent up to your room.
Where is the nearest movie theatre?
There are many option around the area, such as Pondok Indah Mall, Cilandak Townsquare, Gandaria City and Pejaten Village