Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.3/5 658 reviews

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Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  658 reviews

TripAdvisor Rating  4.5/5  836 reviews

Certificate of excellence 2023

Good hotel location with great service

Customer review rating 4.5/5

Puraditya B. Business - Confirmed reviews ALL

Good hotel location, which nearby with my office at South Quarter Tower. Good hotel room and facility. Great service for meals, breakfast buffet, dinner restaurant, and laundry. If the management require feedback, then I give these 3 feedback. 1). Please add small pedestrian walkway with floor demarcation line from front trotoar to lobby and vehicle park area. This facility will ensure the walkway available for any visitor to / from front sidewalk. 2). Please fix the TV channel on hotel room. There would be a nice if we could have clean, HD quality and good TV Channel. 3). Please clean up the windows glass at hotel room. It would be a nice if the window glass is clean and no glass stain from outside. Other item or facility, please maintain this great service. Best regards, Puraditya B.

Yang terhormat Bapak Purandita B., Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas waktu yang diberikan untuk memberikan ulasan terbaik atas pengalaman menginap di hotel kami. Kami senang membaca ulasan Bapak , karena sudah merasakan segala pelayanan dan produk yang telah diberikan kepada Bapak yang sesuai dengan ekspektasi selama menginap. Staff hotel kami akan selalu memberikan pelayanan terbaik dengan segala menu makanan dan sarapan yang berkualitas agar memberikan kepuasan pelanggan. Area parkir kami sediakan cukup luas di samping hotel dan basement agar memudahkan para tamu yang datang menginap dengan kendaraan . Terima kasih kami ucapkan semoga Bapak teteap memilih hotel kami pada rencana kunjungan berikutnya. Hormat kami, Hieronimus Supadma Front Office Manager

Good housekeeping

Customer review rating 5.0/5

Agus A. Business - Confirmed reviews ALL

Comfort place

Dear Mr. Agus A., Warm greetings from Mercure Jakarta Simatupang... Thank you for your review!! We are happy to know that you enjoyed your stay at our hotel. We are proud to be able to present all products that meet your expectations in a comfortable place with clean and capable facilities. We hope that all services from our hotel staff will meet your expectations. Thank you for choosing Mercure Jakarta Simatupang during your visit to Jakarta and we hope to welcome you back in the future. Best regards, Hieronimus Supadma Front Office Manager

Excellent hotel

TripAdvisor rating 5.0/5

Aghb173890hb TripAdvisor review

Outstanding services since we entering the hotel, warm welcoming from security and front office staff. Clean and tidy room we have its a sweet experience

Dear Aghb173890hb , Warmest greetings from Mercure Jakarta Simatupang... Thank you for taking the time to give us your feedback, We're delighted to hear that you had an enjoyable stay with us. We're very pleased to know that you are served by a good service here and enjoy our facilities. We are looking forward to welcoming you and your family back to Mercure Jakarta Simatupang in the near future! Thank you and have a pleasant day. Best regards, Hieronimus Supadma Front Office Manager

Good stay

Customer review rating 4.0/5

Yu Q. Business - Confirmed reviews ALL

Good services and very clean

Dear Mr. Yu q., Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta. Hope you are well and safe. We appreciate that you have posted positive review at our hotel platform. We also happy due to have great experience when stay with us with all best service from all hotel staff and everything you need were met your expectation. Thank you and we look forward to welcoming back you soon in your next visit. Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

At the first room at 1616 there is a black mushroom on the wall, the AC need not cold enough, smell musty, and and the most disgusting thing is there are traces of noodles and rice on the electric kettle. And we move to room 1816, the bath soap is empty, the sink is a bit clogged. We stay for 5 night. other than that it's good, Please recheek before someone do checkin!!!

Dear Mrs. Desnita Amelia, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. We do apologize that your experience did not meet your expectations; and you have so many problems during stay with us.. Please allow us to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a sincere apology, please kindly to send an email to h6… to get a free upgrade to a privilege room for your next stay at our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 163 reviews 8.7/10 Location
  • 508 reviews 7.1/10 Room
  • 592 reviews 8.9/10 Service
  • 23 reviews 8.4/10 WiFi
  • 255 reviews 6.4/10 Cleanliness
  • 162 reviews 7.6/10 Breakfast
  • 127 reviews 4.9/10 Comfort
  • 28 reviews 3/10 Pool

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