Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 672 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  672 reviews

TripAdvisor Rating  4.5/5  840 reviews

Certificate of excellence 2023

Clean and nice stay

Customer review rating 4.5/5

Randall Business - Confirmed reviews ALL

Nice staff clean and nice stay near our office

Dear Mr. Randall, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta for your business purpose.. We extend our heartfelt gratitude to you for sharing your recent experience at Mercure Jakarta Simatupang . We're thrilled to know that our team went above and beyond to ensure your stay was nothing short of extraordinary. It's truly rewarding to hear that you enjoyed our services and facilities to the fullest. We're committed to continuously improving our offerings to exceed your expectations on your future visits. Hope you will be our repeater guest due to the our hotel nearby your company. Wishing you many more delightful experiences with us in the future. Best regards, Hieronimus Supadma Front Office Manager

Bad

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Cockroach in the room and very old stuff, no surprise + some hairs 🤢

Dear Valued guest , Warm greetings from Mercure Jakarta Simatupang.. Thank you for your choice to stay with us in the South Jakarta area. We apologize for the circumstances that caused you to write a negative review on the review platform at our hotel. We are so sorry that your staying experience did not meet your expectations during your stay. We always carry out cockroach treatment in all rooms periodically to reduce the spread of cockroaches in our hotel. We will pay more attention to room cleanliness so that it meets hotel standards. We ask that you be given another opportunity to provide better service on your next planned visit to our hotel. Please provide us with information before your next arrival by sending an email to: h6… and or to What'sApp number: +62… Thank you and Best regards, Hieronimus Supadma Front Office Manager

Above Average Breakfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Shower leak please repair for next customer

Dear Valued Guest, Warm greetings from Mercure Jakarta Simatupang.. Thank you for providing a good score on our hotel rerview platform. We hope that you are satisfied after stay at our hotel with all the services we have provided along with products that suit your needs during your stay. We thank you for your information regarding the shower problem in your room and we will repair the problem straightly for better service to guest. We always look forward to welcoming you on your next planned visit to our hotel. Thank you and best regards, Hieronimus Supadma Front Office Manager

Friendly staff

TripAdvisor rating 5.0/5

riri c TripAdvisor review

Very recommended hotel around South Jakarta or Simatupang, Really love the hotel ambiance (Lobby, the restaurant, and the room), the staff also very friendly and helpful, The Foods are fantastic and a lot of optional, Definity will return while visit Jakarta

Dear Mr. riric79, Warmest greetings from Mercure Jakarta Simatupang... Thank you for choosing our hotel while you stay in Jakarta area Simatupang... Thank you so much for your great review! We're thrilled to hear that you had a nice stay with us . We appreciate your review regarding hotel ambience have meet your expectation, and we'll certainly keep that in mind to ensure every guest has the best possible experience. Our friendly staffs were delighted to hear that they could assist you promptly comfortable reaching out to them. We can't wait to welcome you back for another nice stay! Best regards, Hieronimus Supadma Front Office Manager

Nice stay

Customer review rating 5.0/5

Elsa Solo - Confirmed reviews ALL

Everything good and nice as usually. Always have best view the city. High floor best for me. The room clean and tidy. And all staff bery helpful and friendly when you coming the security always give warm greeting. The food Nasi goreng iga and pizza delicious and have a good taste for me. But before I want to order room service in room didn’t have barcode menu or book menu, so I should call the restaurant or operator first. And in bathroom also don’t have soap dish for take a body wash and shampoo my self bringing. So far very nice and one of recommended hotel in Jakarta.

Dear Mrs. Elsa h., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. We happy that all services and product have met your needs and expectations, That you for your review also regarding delicious Nasi Goreng Iga and Pizza at Graffiti restaurant. Actually we have changed the room service menu become barcode that we put behind telephone at room, that all guest can be scan barcode to see new room service menu . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 170 reviews 8.5/10 Location
  • 523 reviews 7.2/10 Room
  • 608 reviews 8.8/10 Service
  • 23 reviews 8.4/10 WiFi
  • 261 reviews 6.6/10 Cleanliness
  • 165 reviews 7.8/10 Breakfast
  • 129 reviews 5/10 Comfort
  • 27 reviews 2.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.